STORE POLICY
CUSTOMER CARE
At LILDUO, we want to make sure you know exactly how your order will get to you. We offer several shipping options to fit your needs. If you choose standard shipping, your order will arrive in about 5-7 business days, while expedited shipping will get it to you in 2-3 days. For urgent needs, our express option delivers next day on select items. We also ship internationally, and you can see the shipping costs at checkout based on your location and the items in your cart. No surprises—just clear and honest information.
We care about your order, which is why we each item is packed securely to ensure it arrives safely at your door. Once your order is shipped, you’ll receive an email with a tracking number so you can follow its journey. If you have any questions about shipping costs or methods, our customer care team is always here to help. We want you to feel confident and informed every step of the way!
PRIVACY & SAFETY
At LILDUO, we understand that sometimes a purchase may not turn out as expected. If you’ve changed your mind about your order, we offer a simple and hassle-free return process. You can return any unused item within [insert number of days, e.g., 30 days] of receiving it. Just reach out to our customer care team, and we’ll guide you through the return process, providing you with all the necessary instructions to send the item back. We want you to feel confident in your purchase, knowing that you have the option to return items that don’t meet your needs.
If you’re dissatisfied with a product due to a defect or if it doesn’t match your expectations, we’re here to help. Contact us within 30 days, and we’ll work with you to resolve the issue, whether that means processing a return for a full refund or arranging an exchange for a different item. Our straightforward refund and exchange policy is designed to build trust and ensure that you can shop with confidence, knowing that your satisfaction is our priority. Your peace of mind is important to us, and we’re committed to making your experience as smooth as possible.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL